Terms of Service.

1. Agreement to Terms

By accessing our website or engaging our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you are entering into these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

These Terms apply to all visitors, clients, and others who access our website or engage Built Differently for any service.

2. Our Services

Built Differently provides custom digital services including, but not limited to:

• Custom website design and development
• Native iOS and Android mobile application development
• Custom software, CRMs, dashboards, and automation tools
• Ongoing maintenance and partnership retainers
• SEO and digital strategy

The Build-First Model

Our signature approach is building a custom product before you pay or sign a contract. When we present a pre-built project to you, you are under no obligation to purchase. If you choose to proceed, we will formalize the engagement with a written Service Agreement specific to your project.

3. How We Work — Our Process

4. Payments & Pricing

Project Pricing

All pricing is project-specific and will be clearly outlined in the Service Agreement prior to any payment being collected. Website projects typically start from $1,700 CAD. Mobile apps and custom software are quoted individually based on scope.

Payment Terms

Unless otherwise agreed in writing, our standard payment structure is:

• 50% deposit upon signing the Service Agreement to initiate the build for new client projects
• 50% balance upon project delivery and client approval before public deployment

For our cold-pitch, pre-built model projects, full payment or an agreed deposit is due before transfer of files and DNS access.

Refunds

Because significant custom work is completed prior to any payment in our standard model, all payments are non-refundable once a Service Agreement has been signed and delivery has commenced. We will work with you in good faith to resolve any dissatisfaction before a project is closed.

5. Intellectual Property

Your Content

Any content, images, copy, branding assets, or materials you provide to us remain your sole property. You grant us a limited license to use these materials solely for the purpose of delivering your project.

Our Work Product

Upon receipt of final payment, full ownership of the custom-built deliverables (code, design, assets) is transferred to you. Built Differently retains no ongoing rights to your product after handoff, unless a maintenance agreement is in place.

Portfolio Rights

We reserve the right to display completed work in our portfolio and marketing materials (website, social media) unless you have requested confidentiality in writing prior to project commencement.

6. Client Responsibilities

To ensure timely project delivery, clients are responsible for:

• Providing accurate business information, brand assets, and content in a timely manner
• Designating a single point of contact authorized to make decisions
• Providing feedback and approvals within agreed timelines
• Ensuring all content provided does not infringe on third-party intellectual property

7. Limitation of Liability

Built Differently's total liability to you for any claims arising under or related to a Service Agreement shall not exceed the total fees paid by you for the specific project giving rise to the claim.

We are not liable for any indirect, incidental, special, or consequential damages including loss of revenue, loss of data, or business interruption.

8. Confidentiality

Both parties agree to keep confidential any proprietary business information shared during the engagement. This obligation survives the termination of any service agreement. We will never share your business strategy, pricing, client data, or other sensitive information with any competitor or third party.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Edmonton, Alberta.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services constitutes acceptance of the updated Terms.