Privacy Policy.

1. Who We Are

Built Differently ("we," "our," or "us") is a Canadian digital studio specializing in custom websites, mobile applications, and software development. We are headquartered in Edmonton, Alberta, Canada and serve clients domestically and internationally.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website builtdifferently.ca or contact us through any channel.

2. Information We Collect

Information You Provide Directly

When you fill out our "Apply to Work With Us" form, we collect:

• Your first and last name
• Your business name and industry
• Your city and province/state
• Your email address and phone number
• A description of your business and project goals
• How you heard about us

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information such as your browser type, operating system, referring URLs, pages visited, and approximate geographic region (country/province level). This is standard web analytics data.

Cookies

Our website uses minimal, privacy-respecting cookies strictly for functionality (e.g., font loading). We do not use tracking cookies or third-party advertising cookies.

3. How We Use Your Information

We use the information you submit exclusively to:

• Review your project inquiry and determine if we're a good fit
• Contact you to discuss your project scope and timeline
• Prepare and deliver a custom proposal or build if we move forward
• Communicate with you throughout the engagement
• Comply with any applicable legal obligations

We will never use your contact information to send unsolicited marketing communications without your explicit consent.

4. How We Protect Your Information

We take the security of your personal information seriously. All form submissions are processed through Netlify's secure infrastructure with encryption in transit (HTTPS/TLS). We do not store credit card numbers or payment data on our servers — all payments are processed through secure third-party processors.

Access to client information is strictly limited to the Built Differently team members who need it to deliver your project.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to any third party. Period.

We may share limited information with trusted service providers who assist us in operating our website (e.g., Netlify for form processing, Google Fonts for typography). These providers have their own privacy policies and are contractually obligated to protect your data.

We may disclose information if required by Canadian law or court order.

6. Your Rights (PIPEDA & CASL)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL). You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Request deletion of your information from our systems
• Withdraw consent for any communication at any time
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

7. Third-Party Links

Our website may contain links to third-party sites (e.g., client portfolios, social platforms). We are not responsible for the privacy practices of those websites and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our website after any update constitutes acceptance of the revised policy.